FAQ

Simply browse our collections, add products to your cart, and check out securely using the payment methods shown at checkout. You'll receive an order confirmation email after purchase, followed by a shipping confirmation once your parcel is on its way.

We dispatch within 48 hours of order confirmation, so contact us as soon as possible at support@posimint.com. If your order hasn't shipped yet, we'll do our best to amend or cancel it. Once shipped, you'll need to follow the returns process instead.

Yes — a digital receipt is emailed after checkout. For an invoice for business purposes, email support@posimint.com with your order number and we'll send one within 3 business days.

Orders are dispatched within 48 hours of order confirmation. Delivery to North America, the UK and the EU is usually 7–14 calendar days from order confirmation. You'll receive tracking details by email when available.

For UK orders, standard shipping is free over £40 and £5 below £40. Shipping rates to North America and the EU are calculated and shown at checkout based on your destination and order.

Yes — we ship to available destinations in North America, the UK and the EU. Delivery is usually 7–14 calendar days from order confirmation, with availability and rates shown at checkout. If your destination is not available, email hello@posimint.com and we’ll help.

Please email support@posimint.com within 48 hours of delivery with photos of the damaged item and packaging, plus your order number. We'll arrange a free replacement or refund.

Available payment methods are shown at checkout. All payments are processed securely by our payment partners.

Absolutely. Payments are processed by our PCI-DSS compliant payment partners. We never store your full card details on our servers.

Payment methods and availability are shown at checkout and may depend on your location, order and payment provider.

Customised products are non-returnable. For quality issues within 30 days, we offer a free return after verification. For no-reason returns within 30 days, the buyer covers return shipping and the item must be unused/unopened. See our Refund Policy for details.

Once we receive and verify your return, refunds are typically processed within 7 working days. The exact time for the money to reach your account depends on your payment provider.

Email support@posimint.com with your order number and photos of the issue. We'll verify the problem and arrange a free return, replacement or refund as appropriate.

Product materials and usage information are listed on each product page and included with the product where applicable. posimint products are designed for general fitness and wellness and are not medical devices. Consult a healthcare professional before starting any new exercise programme.

Pre-sales: hello@posimint.com · After-sales & returns: support@posimint.com · Partnerships: partnerships@posimint.com. Our support team replies within 1-2 business days, Monday to Friday.