Shipping policy
Shipping Policy
Delivery to North America, the United Kingdom and the European Union. Orders are dispatched within 48 hours and are expected to arrive within 15 days of order confirmation.
Quick Summary:
North America, UK and EU delivery · Orders dispatched within 48 hours · Delivery expected within 15 days · UK shipping free over £40 · £5 under £40 · Tracking provided when available
Where We Ship:
We ship to available destinations across North America, the United Kingdom and the European Union. Available destinations and shipping rates are shown at checkout.
Processing & Dispatch:
Orders are dispatched within 48 hours of order confirmation. Orders placed on weekends or UK bank holidays begin processing on the next business day. Business days are Monday to Friday, excluding UK bank holidays.
Delivery Times & Costs:
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| North America | Expected within 15 days of order confirmation | Calculated at checkout |
| United Kingdom | Expected within 15 days of order confirmation | Free over £40 · £5 under £40 |
| European Union | Expected within 15 days of order confirmation | Calculated at checkout |
Delivery is expected within 15 days of order confirmation. Times are estimates and may vary due to destination, customs or carrier delays.
Order Tracking
For tracked services, you'll receive a shipping confirmation email containing your tracking number and a link to track your parcel. Tracking availability may vary by destination and shipping service. You can also track your order via the courier's website.
If you haven't received a shipping confirmation within 48 hours of placing your order, please check your spam folder first, then email support@posimint.com with your order number.
Shipping Address
Please ensure your delivery address is complete and accurate at checkout — including flat number, building name or business name where applicable. posimint is not responsible for parcels delayed or lost due to incorrect addresses provided by the customer.
If you need to change your delivery address after placing an order, email support@posimint.com immediately. We'll do our best to update it before dispatch, but we cannot guarantee changes once the order has been processed.
Lost or Delayed Parcels：
If your parcel has not arrived within 15 days of order confirmation, please email support@posimint.com with your order number. We will investigate with the carrier and arrange a replacement or refund where the parcel is confirmed lost.
Damaged Parcels
If your parcel arrives damaged, please email support@posimint.com within 48 hours of delivery with:
- Your order number
- Photos of the damaged item(s) and the outer packaging
We'll arrange a replacement or refund as quickly as possible.
Questions?
Any shipping questions? Email us at support@posimint.com — we reply within 1-2 business days, Monday to Friday.
