Refund policy

Returns & Refunds

Refund Policy

We want you to love your posimint tools. Here's everything you need to know about returns, refunds and exchanges.

Last updated: 11 August 2026

Every posimint product is tested by real women before it's launched. If something isn't right, we'll make it right — quickly and fairly. Please read the four rules below to understand how returns work.

Rule 01 · Not Returnable

Customised Products

Products that have been customised, personalised, or specially made to order are non-returnable and non-refundable, except where they arrive faulty or damaged.

Rule 02 · Quality Issue

Faulty or Damaged Within 30 Days

If you receive a product with a quality defect within 30 days of delivery, and the product can be returned in a condition that does not affect its resale, we will arrange a free return and refund after both parties verify the issue. Email support@posimint.com with photos and your order number.

Rule 03 · Change of Mind

No-Reason Returns Within 30 Days

You can return unused, unopened products within 30 days of delivery for a refund. Return shipping costs are the buyer's responsibility (full shipping cost applies). Products that have been opened, used, or show signs of wear affecting resale value cannot be refunded.

Rule 04 · Refund Timing

When You'll Get Your Money Back

Once we receive and verify your returned product, your refund is processed to your original payment method. Timing depends on your payment provider — generally within 7 working days.

How to Start a Return

  1. Email support@posimint.com within 30 days of delivery.
  2. Include your order number, the product name, and photos (for quality issues).
  3. Our team responds within 1-2 business days with return instructions.
  4. Once we receive and verify the item, we process your refund (typically within 7 working days, depending on your payment provider).

Important Notes

  • Return window: all returns must be initiated within 30 days of delivery.
  • Condition: for no-reason returns, items must be unused, unopened and in original packaging.
  • Shipping costs: you cover the cost of returning an item for a no-reason refund; for confirmed quality issues, we cover it.
  • Lost or damaged in transit: we recommend a tracked shipping service when returning items.
  • Your statutory rights: nothing in this policy affects your rights under the Consumer Rights Act 2015.